Change is constant. And as we continue into the 21st century, information will increase in exponential ways. Consequently, we will experience a constant state of flux. The ability to respond quickly and deal with the needs of others will continue to be demanded of us. Organizational flexibility, personal resiliency and team emotional intelligence are three keys to long-term success.

"Not Finance, Not Strategy. Not Technology. It is teamwork that remains the ultimate competitive advantage." 

(Patrick Lencioni. author of The Five Dysfunctions of a Team)

For more serious work with senior management teams, we recommend our 2.5 to 3 day program based on The Five Dysfunctions of a Team.  Click here for more information.

During retreats or team building workshops such as the modular program describe below, Teams can often be re-energized through the appropriate use of "games" and simulations.  To find out about some of the activities we have used go directly to


Revitalizing Teams

The use of teams, be they project teams or intact work teams, is seen as a logical approach to address these challenges. This modular program is seen as one avenue to provide newly restructured work teams with the opportunity to acquire the needed skills.

The course material adopts a facilitative approach to working with existing intact teams and should be considered a facilitated process. The "workshop" has been divided into ten modules with various lessons.


At the end of these modules, participants will be able to:

  1. Understand one another better.
  2. Develop commitment to new and common goals.
  3. Improve communication within the group.
  4. Clarify the roles of team members in times of constant change and ambiguity.
  5. Build trust and capitalize on the teamís interdependence.
  6. Increase skills in responding to change.
  7. Improve the ability to handle conflict and differences.
  8. Achieve better results through working together.


Each module represents a stand alone training session to be delivered a week or two apart. It is recommended to spread the training out over a longer period of time. Although most modules do not have a prerequisite, they are ordered in a natural sequence. Modules four and five require completion of module two first, and teams should complete modules two, four and five before beginning module seven. Delivery and length of the session will depend on the knowledge level and the size of the group. This training is really to compliment the work that is going on concurrently within the teams. Some of the modules have follow-up work required by a designated member of the team or all of the team members. Volunteers for these assignments will be agreed upon during the session.






Module One

MBTI (or True Colors or Platinum Rule) - Change & Teams

5 - 6.5 Hours

2.5 - 3 Hours



  • understanding MBTI and how it works
  • learning more about your preferences
  • appreciating how change affects individuals
  • valuing our unique strengths in a team
  • we now recommend using a more powerful team awareness tool based on Jung / MBTI called True Colors that can be done in half the time. If clients prefer a DISC based tool we recommend the use of the Platinum Rule.
Module Two

Concepts & Charter

"Been There, done That."

3 Hours None
  • reconnecting after major change
  • maintaining continuity and history
  • what is a team? (types of teams)
  • shifting roles and responsibilities
  • team behaviours and values
  • team time clock (setting a new baseline)
  • team charter (mandate)
Module Three

Team Flexibility & Resiliency

2.5 hours None
  • building new relationships
  • regaining optimism and reducing stress
  • embracing differences
  • coaching and sharing new skills
Module Four

Team Decision Making

3 - 3.5 hours Module Two
  • generating ideas
  • consensus seeking
  • tools for decision making & problem solving
  • establishing goals in times of uncertainty
  • identifying new priorities
Module Five


3 - 3.5 hours Module Two & Four
  • developing new working arrangements (ground rules and working agreement)
  • meeting basics (setting agendas)
  • chairing meetings (basic facilitation)
Module Six

Rebuilding Trust

3 hours None
  • starting over from scratch
  • taking initiatives and risks
  • moving forward and reaching out
  • refocusing commitment
Module Seven

Team Processes

3 hours Module Two, Four, & Five
  • new challenges after restructuring
  • clarifying individual and shared tasks
  • process mapping and standardization
  • a piece of the bigger picture
  • working within continuous change
Module Eight


3 hours Existing Working Groups
  • group effectiveness survey (how are we doing?)
  • revisit the team time clock
  • developing action plans
  • tracking results
  • identifying and working team issues
Module Nine

Feedback & Negotiation

3 hours Existing Working Groups
  • revisiting expectations
  • giving and receiving feedback
  • principles of interested based negotiation
Module Ten


3 hours Existing Working Groups
  • challenges of team rebuilding after change
  • developing a procedure to deal with conflict
  • simulation


Providing Management Consulting Services in facilitation, training, restructuring conflict resolution, team building, coaching, leadership and communications(specifically body language)

Providing Coaching Services in leadership,technology, assessments,learning styles, teleclasses, training and the coaches toolkit.


 © Ward-Green & Hill Associates.